Van Der Valk Hotel Restaurant Novum

Bad service.When we arrived it took a while to be served.They informed us that we could choose the table we wanted. We chose one, sat down and then they told us to leave because it was a table for 5 people and we were 4 people. When we left about an hour and a half later, the table we had chosen was still empty. That is, unnecessary discomfort.Very slow service.Very hot place without air conditioning on a very hot afternoon.The food is excellent but the service and atmosphere are poor.

All of the people who were dear were not a restaurant but a pick-up restaurant when they arrived.

They changed their AYCE policy so we ended up waiting too long for each round. Previously 5 items per person and max. 5 rounds, but now 3 items per person, though unlimited rounds. We had to wait around 8 mins between each round and while waiting, of course we did not have foods on table. Imagine that we could only ordered 3 pcs sushi and had to wait for another 8 mins to order. A bit waste of waiting time in between. I like their previous policy way better!

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